Policies

APPOINTMENTS

We work on an appointment basis so please call in advance.  541-884-2926      

We schedule a minimum of 20 minute appointments (not the standard 15 minutes) to give us time to discuss your wants, needs and any concerns about your loved one. It also gives us time to get to know your pet for a better examination and bonding experience.

We recognize how busy everyone is and make every effort to see each client at their pre-scheduled time and keep your waiting time to a minimum. However, emergency cases receive top priority and may occasionally upset our schedule. We apologize if it occurs but request your understanding. If you have an emergency, we will put you and your pet first as well.

We make a commitment to you and your pet and reserve appointments that are dedicated to your pet’s needs; we ask that same commitment of you.  If you are unable to keep a scheduled appointment, please call 24 hours in advance.  Failure to give 24 hours notice on a repeated basis may result in a $25.00 fee for missed appointments.  Thank you for your consideration.

FINANCIAL POLICY

We understand the economics of pet care and are dedicated to delivering the finest and most comprehensive animal health care available and as cost-effectively as possible.

We gladly give written estimates for all of our services prior to treatment.

Payment in full is required at the time services are rendered.  Please help us to maintain our goal of keeping our costs down by following this policy.

Payment options include:

• Cash, Check or Money Order

Checks returned to us for non-sufficient funds will result in a $30.00 fee and must be taken care of immediately.

•  Visa, MasterCard or Debit Card

• Care Credit

Care Credit is a financial plan similar to other major credit cards that can be used at many healthcare practices including veterinary hospitals, dental offices and vision care facilities. Each transaction is eligible for a No Interest payment plan with no annual fees or prepayment penalties.  It just takes minutes to call or go to Care Credit to see if you qualify (based on credit approval). Ask us for more information or a brochure.

DISCOUNTS

 All Military Personnel, Veterans & Senior Citizens receive 5% discount off services every day.

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